Bayo is responsible for leading the company’s digital, business transformation and emerging customer efforts. This includes driving the development, improvement and day to day operations of the company’s digital channels and supporting eco-systems through which general and health insurance, as well as savings and investments retail products are purchased online; managing relationships with e-commerce and technology partners; improving online product portfolio management and enhancing the use of customer relationship management & analytics tools.
He also manages the internal effort to continuously optimise critical business processes through analysis and guided experimentation. This initiative leverages heavily on technology to deliver solutions that improve the overall efficiency and profitability of the company.
Prior to joining AXA Mansard, he was the Associate Partner for Business Advisory Services at Phillips Consulting Ltd. In this role, he led many engagements to improve the performance of private and public sector organisations through the articulation of their strategies and transformation of their structures, systems and people. His core competencies include strategy development, organisational transformation, process re-engineering, performance management and market research. Bayo is a Disruptive Innovation enthusiast, certified Balanced Scorecard Graduate and PRINCE2 Project Manager. He has attended professional development programmes at leading institutions including the Lagos Business School, London Business School, Harvard Business School and INSEAD. He is a highly experienced facilitator and speaks regularly at business events.